EP 12 — One Medical’s Colette Crandall on Navigating Procurement and Keeping the Human Touch in a Tech-Heavy Era

In this episode of Smarter Sourcing, John speaks with Colette Crandall, Head of Procurement at One Medical. Colette shares her inspiring journey to her current role, highlighting the importance of maintaining a human touch even as technology advances. She touches on the integration of AI in procurement processes, the thorough vetting required for new vendors to ensure data security, and the evolving landscape of healthcare technology. 

Colette also offers unique insights into how her improvisational skills from a theater background have proven invaluable in contract negotiations and team management. This episode is a must-listen for those interested in the future of healthcare procurement and technology. 

Topics discussed:

• The importance of maintaining personal interactions despite the increasing reliance on technology in healthcare.
• How AI is transforming procurement processes, making them more efficient and data-driven.
• The rigorous vetting process for new vendors, including extensive questionnaires to ensure data security and compliance.
• The unique ways One Medical integrates technology to improve patient care and streamline operations.
• Colette’s approach to managing her team, including regular meetings and fostering an environment of continuous learning.
• How the supply chain strategy pivots based on external factors, such as increasing order quantities in response to demand changes.
• The value of soft skills like communication and adaptability in a tech-driven world, especially for younger professionals.
• Colette’s vision for the future, focusing on the integration of new technologies and maintaining ethical standards in procurement.